Kirsty Doyle is a Liverpool based designer, specialising in high end womenswear, with a fashion focus on classic beauty and styling.
All of our garments are manufactured in England by a traditional garment technician, as a result some pieces may take up to three weeks for delivery.
We endeavour to meet the high expectations from our customers, and guarantee shopping satisfaction.
What is the Kirsty Doyle Experience?
Kirsty Doyle offers a bespoke Womenswear service, designed to fulfil our customer’s sartorial needs.
If you have chosen a desired item we will be more than happy to tailor the fit to your exact size by sending over your measurements to make sure that your garment is perfect for you.
Size 8 = 34” bust, 24” waist, 34-35” hips
Size 10 = 36” bust, 26” waist, 36” hips
Size 12 = 38” bust, 28” waist, 38” hips
Size 14 = 40” bust, 32” waist, 40” hips
We also offer a bespoke, made-to-measure service. Please contact us for details.
Deliveries and Shipping
Due to the handmade nature of Kirsty Doyle pieces, delivery may take up to three weeks.
Kirsty Doyle will send your items to you via Royal Mail at a standard charge of £5.
A signature will be required on receipt of goods.
Unless specified, it is not possible for a parcel to be left without being signed for.
Please note that we cannot offer a shipping on Bank Holidays.
For more information, please call.
We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered (including Sale items), we will exchange them or give you a full refund for the items*, provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.
*Gift box charges will not be refunded in the case of a return. Replacement items requested will not be gift boxed, so you may wish retain any gift box received with the original order.
*Delivery charges will not be refunded in the case of a return. However, should you request replacements for returned items, you will not be charged again for delivery. All replacement items are shipped via standard delivery. Express delivery of replacements may be requested at the time of return and the difference will be charged to your card.
UK returns must be received by Kirsty Doyle within 14 days of receiving your order. Four days should be allowed for postage, so please ensure your item is posted within 10 days of receipt.
If original delivery was made to an address outside the UK this is extended to 28 days. 10 days should be allowed for postage, so please ensure your item is posted within 18 days of receipt.
We will insure your return package if you obtain a Certificate of Posting (available free from your post office) for all returns. This should show the Kirsty Doyle address to which you have returned the goods, together with the post office's printed/stamped confirmation of the date of posting. You should keep this certificate until you have received your refund or replacement, so that we can complete your return in the event of items being lost in transit. Please allow up to ten working days for returned goods to reach us.
US & International customers:
Return postage is payable by you. Send your return via an insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs. Please retain your shipping documentation so that you can make a claim with your carrier in the event of items being lost in transit.
We will let you know as soon as we receive the goods, and will then endeavour to process your request for either a refund or replacement as quickly as possible. Please allow up to seven days from receipt of your return for this to be done.
If no return instructions are enclosed with your return, we will automatically issue a refund for the returned items.
If you have requested a refund, replacements of a lower value than the returned goods, or no return instructions are specified, any refund due will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed. Please note that we are unable to offer credit notes.
If you have requested replacements of a higher value, any difference due will be charged to the card used to pay for the original order. Please note that, on orders paid for with only a gift card, we are unable to process replacements of a higher value than is available on the gift card. In these circumstances, you should request a refund for the returned goods. Once this refund has been processed to your gift card you will then be able to use the balance to place a new order, giving your additional payment details for any extra balance on the order form.
"I no longer have the despatch paperwork - what do I do?"
If you no longer have the returns label that was supplied with your order, please address the package to:
7 Breckside Park
Enclose a note with the return, ensuring that the following information is included:
Order number (if known), name, address, contact telephone number or email address (especially important if you do not know your order number), return reason and details of refund or replacement required.
If using the original packaging, please ensure that the original address label is covered up. Please quote your order number on the top left hand side of the package, to assist us in identification on return to Kirsty Doyle.
Return of Faulty Goods
If you believe the goods we have supplied to you are faulty, you should return the item to us together with a note, explaining what you believe is the problem and stating the original order number. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.
Please quote your order number on the top left hand side of the package, to assist us in identification on return to Kirsty Doyle.com.
If you request a refund, please note that this can only be issued to the card which was used to pay for the goods. We are unable to offer credit notes.
If you would like further information on our returns policy please don’t hesitate to email us at email@example.com
We strive for excellence in customer satisfaction, so customer feedback is always welcomed. Customer Feedback forms are available in store, or if you have any queries, compliments or even complaints, please do not hesitate in contacting us.